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Re: The Most 101

3
I was working late at the office one day when a customer called. My colleague had sold them a vacation package, including reservations in a hotel in Orlando, Florida. However, the hotel receptionist couldn’t find them. I immediately checked our system. I saw that the reservations got canceled due to incorrect information, but my colleague hadn’t noticed. So, I called the hotel manager, explained the situation, and the hotel manager was able to get the customer a room. I apologized to the customer and gave them a bonus for their next vacation.